*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Join TELUS Digital Bulgaria as a Solutions Consultant with Norwegian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.
Key Responsibilities:
- Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends
