Embrace the future!
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services – the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You can see the details below and we would be happy to address any questions you might have.
#BeCognizant
Schedule: Rotative schedule from Monday to Saturday (2 days off per week), between 7am and 7pm
RESPONSIBILITIES
- Answering queries from customers via phone, email, and chat;
- Provide general and technical support;
- Identify, troubleshoot, document and categorize cases and possible bugs;
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;
- Escalate complex problems according to defined procedures.
