(CJO-NL-NEW) Nederlands sprekende klantenservice voor PayPal in Griekenland

Join the FinTech Leader in Secure Online Payments!

About the Company

• PayPal is a global leader in online payment solutions, empowering over 400 million users worldwide.
• With a commitment to safe, easy, and fast digital payments, PayPal serves as a trusted partner for buyers and sellers alike.
• Join a passionate team in Greece supporting Dutch-speaking users from The Netherlands and Belgium!

Your Profile

• You speak Dutch at a C1 level and English at a B2 level (for training purposes).
• No specific experience required, but 1 year in customer service or a financial institution is preferred.
• You’re tech-savvy, a strong communicator, and a natural multitasker.
• You’re ready to handle a variety of customer queries – from login issues to buyer/seller protection claims.

Your Responsibilities

• Be the first point of contact for Dutch-speaking PayPal users via calls, emails, or messaging.
• Resolve queries related to declined payments, account access, and purchase disputes.
• Assist customers with PayPal’s buyer and seller protection policies.
• Handle more complex cases as part of the Tier 2 team, including fraud resolution.
• Deliver top-notch support that enhances the customer experience and builds trust.

Benefits

• Gross salary: €1500.00/month
• Productivity bonus up to €170.00/month based on performance
• Paid training and onboarding with a 10-day pre-training onboarding period
• Work with an advanced knowledge base and build deep product expertise
• Relocation support to Greece (if applicable)
• Regular online team events and occasional in-person gatherings in Chania or Athens
• Opportunities to grow into Senior CE, Trainer, or Supervisor roles (limited due to account size)