🚀 Start your next adventure with Immense Group!
At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences.
If you’re someone who loves technology, enjoys solving problems, and thrives in a fast-paced setting, we’d love to hear from you!
🎯 A taste of what you’ll do
As a Junior Customer Service Agent, you’ll be the first point of contact for our players via live chat, email, and phone – offering outstanding service in Swedish and English.
🧭 Begin with a 4-week, hands-on training programme
💬 Provide timely, personal, and professional solutions that exceed expectations
🧠 Support players facing any issues or difficulties
📢 Explain products, site features, policies, promotions, and more
📝 Update customer account details as needed
🛡 Assist with Safer Gambling guidance and support
🤝 Collaborate with our Fraud and Payments team
🚨 Understand and act on Anti-Money Laundering (AML) requirements
👀 Who and what we are after?
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A native Swedish speaker with at least C1 level English
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Flexible and open to shift work (days, afternoons, nights)
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A great listener with empathy and pride in offering great service
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Organised and structured
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Able to stay calm and positive under pressure
🎁 Employee benefits
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Private health insurance – because your wellbeing matters
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Wellness allowance – up to €300/year
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Daily fresh breakfast & lunch – save up to €3,000/year
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Birthday leave – your day, your time
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Team events & company activities – they’re legendary
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Relocation package to Malta – including flight & 2 weeks’ accommodation
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Quarterly performance bonus – up to 10% of base salary (if KPIs are met)
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And much more!
🧪 Our Recruitment Process
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Online Assessment
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Final Interview with our Trainers
✈️ Ready to grow your international career? Apply now and join Immense Group!
