Ready to join a small, international team where work feels like a ski trip with friends ? We’re on the lookout for a German-speaking Customer Service Representative who’s friendly, proactive, and loves helping people.
At ALPY, we help thousands of customers plan their ski holidays — and you’re the hero who makes sure everything runs smoothly. Whether it’s answering questions, solving booking hiccups, or just giving reassurance, you’re the voice they’ll remember (and thank!).
Your day-to-day:
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Be the first point of contact for customers (email, phone, and chat).
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Handle calls and emails from customers and suppliers like a pro — friendly, helpful, and efficient.
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Aim for quick, clear, and kind responses — our customers appreciate speed and empathy.
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Be a team player: we care as much about team spirit as we do about KPIs (maybe even more).
Working hours:
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10:00–18:00, Monday to Sunday
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5 working days per week (max. 2 weekends/month)
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Option to work from home on weekends and public holidays
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Rotas are planned in advance, no last-minute chaos
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Contract until April 15 (just in time for spring skiing!)
What’s in it for you?
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A cool, international team that’s fun, friendly, and not afraid of snowball fights (okay, metaphorical ones)
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A work culture that’s relaxed but driven — we love results but we hate drama
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Very attractive salary + bonus system – yes, it pays really well if you bring your A-game
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A growing company with space to grow your career (we promote from within!)
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Flexible structure, agile mindset, and plenty of room to bring your own ideas
Requirements for the employee:
Education:
We’re flexible — whether you’ve finished school, university, or something in between, your mindset matters more than your diploma.
Language skills:
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German – Advanced (C1)
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English – Upper intermediate (B2)
(French is a plus but not required.)
You’ll thrive in this role if you:
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Speak German fluently and can hold a solid conversation in English
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Enjoy helping people and solving problems
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Can juggle multiple tasks without dropping the ball
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Have a positive attitude and enjoy working with others
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Know your way around a computer (Zendesk, Microsoft Office, or similar tools)
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Bonus: Experience in customer service, travel, or e-commerce — but we’ll show you the ropes if you’re new!
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What will the candidate get (Accommodation, Salary, Bonus, Team activities etc)
Salary: 1600 brutto + very competitive monthly bonuses
The netto salary usually fluctuates between 1500 to 2000 euros per months
The netto salary usually fluctuates between 1500 to 2000 euros per months
We also offer a relocation package to cover the first expenses of the candidate
To apply, please email bd@alpy.com with your CV!
