Back Office Gaming Support Specialist with French and English

Are you passionate about gaming and fluent in French and English? Start your career in one of Europe’s most vibrant tech hubs—Sofia, Bulgaria! Work in a dynamic, international environment where your love for gaming becomes your profession. This is your chance to join a global leader in digital services and customer experience as a Back Office Gaming Support Specialist, helping players have the best possible gaming experience. With a 3000 BGN welcome bonus, a fully paid training program, and over 50 exclusive perks, this opportunity is ideal for tech-savvy individuals who thrive in a collaborative atmosphere.

If you live and breathe gaming, understand player communities, and want to build a career in digital support, this role is for you. As a Back Office Gaming Support Specialist, you will be responsible for maintaining a smooth, enjoyable gaming experience for players around the world.

Your main focus will be on problem-solving behind the scenes—answering inquiries, reviewing player reports, and ensuring any issues are resolved with empathy and speed. You won’t be taking calls, but instead providing high-quality written support and analysis to ensure the game environment remains positive and fair.

👾 What is your daily life like?

Manage tickets and reports submitted by players via online platforms
Investigate and resolve account, technical, or gameplay issues
Follow internal procedures to assess user content and interactions
Identify bugs or common pain points and relay feedback to the game dev or support team
Work collaboratively with colleagues across Europe to maintain player satisfaction
Balance empathy and logic to make fair decisions regarding player concerns
Ensure confidentiality, player safety, and compliance with company policies

With rotational shifts, you’ll enjoy a flexible work schedule that fits a modern lifestyle, all while surrounded by teammates who share your interests in gaming and tech.

🌍 Travel Information: Discover Sofia, Bulgaria

🍷 Nightlife and Gastronomy

Sofia is a hidden gem for food lovers and partygoers. The city offers a blend of modern cocktail bars, cozy pubs, and underground clubs. Traditional Bulgarian cuisine like banitsa and shopska salad pairs perfectly with locally brewed rakia or a glass of wine from the Thracian Valley. From trendy cafés to international eateries, Sofia has something for every taste.

🏛 History and Culture

Step into a city with a rich mix of cultures and eras. Roman ruins, Ottoman mosques, and Orthodox cathedrals coexist with brutalist Soviet architecture and contemporary art galleries. Sofia’s museums and historical landmarks offer a deep dive into Bulgaria’s complex past and vibrant present.

🌲 Nature and Adventure

Nature is never far away in Sofia. The majestic Vitosha Mountain looms just outside the city, offering year-round adventures—from skiing and snowboarding in winter to hiking and paragliding in summer. Green parks, mineral springs, and eco-trails make it easy to unwind from the digital world and reconnect with nature.